Shipping & Returns

STORE TERMS
SHIPPING, RETURNS, REFUNDS PAGE:
 

Return Policies :

  ECostumes2u.com is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Some conditions do apply. Simply contact our store to receive instructions on returning your purchase. The following conditions apply: sirwgr@memomine.com

   Being an on-line store, please do your research before ordering.  

Can I return my order?  Yes of Course in most cases –Please notify us of the

Reason for the return:

Example defective, broken, damaged, ect.

Many our items are backed by our returns guarantee and require a 7 day return decision. These products may be returned within 7 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

The following items are NEVER returnable:

• Special Order Items  including School Mascots
• Collector items, Props that are special orders and or require special delivery
• Partial Party Kits some used-
• Any item that has been worn, used or altered

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.  As they can never be resold.

• Undergarments, socks and stockings
• Shoes & Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs and fake teeth
• Cosmetics and make-up
• Party Supplies

We generally process returns immediately. During the Halloween season this process may take up to 3 to 4  weeks.

Please note:

• Any item returned that falls outside our normal return guidelines if accepted, is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.

• Returns are accepted only on items with a minimum purchase price of $(20.00).

*Items purchased originally with Free Shipping will have shipping fees deducted from the refund

Shipping & Handling Policies   Combined Shipping Yes  !!!!

Shipping to and from eCostumes2u.com  is at the customer's expense and varies according to weight, size, shipping type and location. We mainly use USPS priority insured. 

 All items are professionally wrapped, in most cases in one box. At times, masks and other items need to be individually shipped and cannot be combined. Expensive items will need to be insured for their full value. Any items not insured by option of the buyer will not be replaced, nor will it be our responsibility for any reason.

Please note: once delivered to the post office, the item is out of our hands, we have no control of the post office, its procedures and customs delays. We will provide you with a tracking number usually via an e-mail from the usps or at your request .

Certain items are sent by UPS due to their weight. Drop shipped options sometimes use UPS for faster delivery.

We do combine shipping when ever possible !